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How To Achieve Excellence In Sales
Most people are always striving to better
themselves. It's the "American Way." For proof, check the
sales figures on the number of self-improvement books sold each year.
This is not a pitch for you to jump in and start selling these kinds of
books, but it is an indication of people's awareness that in order to
better themselves, they have to continue improving their personal
selling abilities.
To excel in any selling situation, you must have
confidence, and confidence comes, first and foremost, from knowledge.
You have to know and understand yourself and your goals. You have to
recognize and accept your weaknesses as well as your special talents.
This requires a kind of personal honesty that not everyone is capable of
exercising.
In addition to knowing yourself, you must continue
learning about people. Just as with yourself, you must be caring,
forgiving and laudatory with others. In any sales effort, you must
accept other people as they are, not as you would like for them to be.
One of the most common faults of sales people is impatience when the
prospective customer is slow to understand or make a decision. The
successful salesperson handles these situations the same as he would if
he were asking a girl for a date, or even applying for a new job.
Learning your product, making a clear presentation
to qualified prospects, and closing more sales will take a lot less time
once you know your own capabilities and failings, and understand and
care about the prospects you are calling upon.
Our society is predicated upon selling, and all of
us are selling something all the time. We move up or stand still in
direct relation to our sales efforts. Everyone is included, whether
we're attempting to be a friend to a co-worker, a neighbor, or selling
multi-million dollar real estate projects. Accepting these facts will
enable you to understand that there is no such thing as a born salesman.
Indeed, in selling, we all begin
at the same starting line, and we all have the
same finish line as the goal - a successful sale.
Most assuredly, anyone can sell anything to
anybody. As a qualification to this statement, let us say that some
things are easier to sell than others, and some people work harder at
selling than others. But regardless of what you're selling, or even how
you're attempting to sell it, the odds are in your favor. If you make
your presentation to enough people, you'll find a buyer. The problem
with most people seems to be in making contact - getting their sales
presentation seen by, read by, or heard by enough people. But this
really shouldn't be a problem, as we'll explain later. There is a
problem of impatience, but this too can be harnessed to work in the
salesperson's favor.
We have established that we're all salespeople in
one way or another. So whether we're attempting to move up from forklift
driver to warehouse manager, waitress to hostess, salesman to sales
manager or from mail order dealer to president of the largest sales
organization in the world, it's vitally important that we continue
learning.
Getting up out of bed in the morning; doing what
has to be done in order to sell more units of your product; keeping
records, updating your materials; planning the direction of further
sales efforts; and all the while increasing your own knowledge - all
this very definitely requires a great deal of
personal motivation, discipline, and energy. But then the rewards can be
beyond your wildest dreams, for make no mistake about it, the selling
profession is the highest paid occupation in the world!
Selling is challenging. It demands the utmost of
your creativity and innovative thinking. The more success you want, and
the more dedicated you are to achieving your goals, the more you'll
sell. Hundreds of people the world over become millionaires each month
through selling. Many of them were flat broke and unable to find a
"regular" job when they began their selling careers. Yet
they've done it, and you can do it too!
Remember, it's the surest way to all the wealth
you could ever want. You get paid according to your own efforts, skill,
and knowledge of people. If you're ready to become rich, then think
seriously about selling a product or service (prefer ably something
exclusively yours) - something that you "pull out of your
brain;" something that you write, manufacture or produce for the
benefit of other people. But failing this, the want ads are full of
opportunities for ambitious sales people. You can start there, study,
learn from experience, and watch for the chance that will allow you to
move ahead by leaps and bounds.
Here are some guidelines that will definitely
improve your gross sales, and quite naturally, your gross income. I like
to call them the Strategic Salesmanship Commandments. Look them over;
give some thought to each of them; and adapt hose that you can to your
own selling efforts.
1. If the product you're selling is something your
prospect can hold in his hands, get it into
his hands as quickly as possible. In other words, get the prospect
"into the act." Let him feel it, weigh it,
admire it.
2. Don't stand or sit alongside your prospect.
Instead, face him while you're pointing out
the important advantages of your product. This will enable you to
watch his facial expressions and determine whether
and when you should go for the close. In
handling sales literature, hold it by the top of the page, at the
proper angle, so that your prospect can read it as
you're highlighting the important points.
Regarding your sales literature, don't release
your hold on it, because you want to control
the specific parts you want the prospect to read. In other words, you
want the prospect to read or see only the parts of
the sales material you're telling him about at
a given time.
3. With prospects who won't talk with you: When
you can get no feedback to your sales
presentation, you must dramatize your presentation to get him involved.
Stop and ask questions such as, "Now, don't you agree that this
product can help you or would be of benefit to
you?" After you've asked a question such
as this, stop talking and wait for the prospect to answer. It's a
proven fact that following such a question, the one
who talks first will lose, so don't say
anything until after the prospect has given you some kind of answer.
Wait him out!
4. Prospects who are themselves sales people, and
prospects who imagine they know a lot about
selling sometimes present difficult selling obstacles, especially
for the novice. But believe me, these prospects can
be the easiest of all to sell.
Simply give your sales presentation, and instead
of trying for a close, toss out a challenge
such as, "I don't know, Mr. Prospect - after watching your
reactions to what I've been showing and
telling you about my product, I'm very doubtful as
to how this product can truthfully be of benefit to you."
Then wait a few seconds, just looking at him and
waiting for him to say something. Then, start
packing up your sales materials as if you are about to leave.
In almost every instance, your "tough nut" will quickly ask
you, Why? These people are generally so filled
with their own importance, that they just have
to prove you wrong. When they start on this tangent, they will sell
themselves. The more skeptical you are relative to
their ability to make your product work to
their benefit, the more they'll demand that you sell it to them.
If you find that this prospect will not rise to
your challenge, then go ahead with the packing
of your sales materials and leave quickly. Some people are so convinced
of their own importance that it is a poor use of your valuable time to
attempt to convince them.
5. Remember that in selling, time is money!
Therefore, you must allocate only so much time
to each prospect. The prospect who asks you to call back next week,
or wants to ramble on about similar products, prices or previous experiences,
is costing you money. Learn to quickly get your prospect interested
in, and wanting your product, and then systematically present your
sales pitch through to the close, when he signs on
the dotted line, and reaches for his
checkbook.
After the introductory call on your prospect, you
should be selling products and collecting
money. Any call backs should be only for reorders, or to sell him
related products from your line. In other words, you
can waste an introductory call on a prospect
to qualify him, but you're going to be wasting money if you continue
calling on him to sell him the first unit of your product. When faced
with a reply such as, "Your product looks pretty
good, but I'll have to give it some
thought," you should quickly jump in and ask him what it is that he
doesn't understand, or what specifically about your
product does he feel he needs to give more
thought. Let him explain, and that's when you go back into your
sales presentation and make everything crystal clear for him. If he
still balks, then you can either tell him that
you think he's procrastinating, or that overall,
you don't think the product will really benefit him, or it's purchase be
to his advantage.
You must spend as much time as possible calling on
new prospects. Therefore, your first call
should be a selling call with follow-up calls by mail or telephone
(once every month or so in person) to sign him for
reorders and other items from your product
line.
6. Review your sales presentation, your sales
materials, and your prospecting efforts. Make
sure you have a "door-opener" that arouses interest and
"forces" a purchase the first time
around. This can be a $2 interest stimulator so that you
can show him your full line, or a special marked-down price on an item
that everybody wants; but the important thing
is to get the prospect on your "buying customer"
list, and then follow up via mail or telephone with related, but more
profitable products you have to offer.
If you accept our statement that there are no born
salesmen, you can readily absorb these "commandments." Study
them, as well as all the material in this report. When you realize your
first successes, you will truly know that "salesman are made - not
born." |